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Support knowledge
Articles about known issues, workarounds, and special uses cases.
By Hyperproof Support1 author57 articles
Why can't I log into Hyperproof with email and password?
When a user receives an email with a link to "Reset password", how long is the link valid?
Why am I getting an unexpected error indicating invalid request at login?
Why am I getting an access denied error at login?
Get to know Hyperproof
Why am I getting "We can’t find your invitation" when logging in through Azure/Entra 'My Apps'?
What to do if you don’t receive a password reset email
AADSTS700016 error when logging in with Entra ID SSO
How to create a support case
Connecting to Hyperproof Snowflake (SSR) using RSA key-pair authentication
Why am I getting a Forbidden error trying to pull Okta proof in my User Access Review using a Hypersync?
Explaining Hyperproof integrations
What to do if you see a connection error
Why is my Microsoft Entra ID hypersync for 'List of Users' failing with an error?
Using Jamf without SSO when creating a Hypersync (unofficial Jamf workaround)
Hypersync timeout error during proof collection
Can I associate a repeating task with multiple controls?
When I change a task status to In Progress, why does the button still show Submit?
Why is the Create task button disabled?
How to handle "Issue creating repeating task"
Why is the due date filter in Work items not working?
Task details not visible when target object link is clicked instead of Task title
Save button disabled when editing repeating task templates
How do I export built-in custom fields from my program requirements?
Can I reimport a custom program CSV to update existing requirements?
How to edit existing custom program requirements and add new sections
How the controls crosswalk view sorts the list of programs
A main control shows as healthy when the related scope assigned controls are unhealthy
How to unlink a control from a program
How to delete existing custom program requirements and sections
Why won’t Excel (.xlsx), Word (.docx), or Powerpoint (.pptx) proof open in full screen?
Working with gating questionnaires
How can I get notifications for proof created from Hypersyncs?
How do I view a questionnaire response proof file that's in error?
Uploading proof using the API with a service account causes error "Service accounts cannot be proof owners" or proof is not visible on UI
How to map an empty Cloud Storage folder to a control or label and enable LiveSync
How to reset the prompt to create a label when adding proof
Upload proof from OneDrive shared libraries
ServiceNow catalog task attachments not syncing or catalog task sync fails with error in Hyperproof
Why the policy version ID doesn't change when updating a SharePoint file via LiveSync
As the Assignee, why am I not receiving email notifications when a new Task or Issue is created?
How do I collect a .har file for troubleshooting?
Multiple Hyperproof users with the same initials causes confusion
How to change a user's name
What to do if your screen intermittently reloads with a “Hyperproof has been updated” message
Deactivating a user and stopping notifications