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This article explains potential reasons why a user may be unable to log in to Hyperproof using an email and password.

Why can't I log into Hyperproof with email and password?

How long does a user have to reset their Hyperproof password before the link in their email expires?

When a user receives an email with a link to "Reset password", how long is the link valid?

This article provides guidance on identifying and resolving issues related to an expired client secret in your organization’s SSO configuration, which may be causing users to encounter an unexpected error…

Why am I getting an unexpected error indicating invalid request at login?

This article provides an explanation for why someone might see an access denied error when attempting to log into a Hyperproof organization.

Why am I getting an access denied error at login?

Get to know Hyperproof

Users invited to a Hyperproof org using Microsoft Entra ID may trigger an SSO login before accepting their invite, creating an identity record prematurely. This causes “We can’t find your…

Why am I getting "We can’t find your invitation" when logging in through Azure/Entra 'My Apps'?

This article provides troubleshooting guidance for not receiving the requested password reset email.

What to do if you don’t receive a password reset email

If you’re seeing the error “AADSTS700016: Application with identifier was not found in the directory” when users try to log in to an organization with SSO configured using Microsoft Entra…

AADSTS700016 error when logging in with Entra ID SSO

If you’re looking for instructions on how to create a support case on our community portal, this article walks you through each step of the process. Submitting a detailed case…

How to create a support case

Hyperproof Support

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