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This article explains why an Assignee of a new Task or Issue will not receive an email notification.

As the Assignee, why am I not receiving email notifications when a new Task or Issue is created?

This article outlines the steps for downloading a .har file using your browser’s developer tools—a file that Support may request to assist in troubleshooting bug reports.

How do I collect a .har file for troubleshooting?

This article explains how Hyperproof users can more easily identify people with the same initials by hovering over avatars for tooltips or, ideally, uploading unique profile photos for clearer identification…

Multiple Hyperproof users with the same initials causes confusion

This article explains how to edit a Hyperproof user's name.

How to change a user's name

This article provides troubleshooting guidance for investigating an intermittent page reloading issue that is often caused by a client-side VPN, proxy, or VPN replacement misconfiguration issue.

What to do if your screen intermittently reloads with a “Hyperproof has been updated” message

If a user is no longer with their company and needs assistance deactivating their Hyperproof user and stopping notifications, this article provides guidance on how to do that.

Deactivating a user and stopping notifications

Hyperproof Support

Manage your team’s profiles and notifications while accessing tools for technical troubleshooting.

Admin &amp; user management

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Admin &amp; user management

Admin & user management