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As the Assignee, why am I not receiving email notifications when a new Task or Issue is created?

This article explains why an Assignee of a new Task or Issue will not receive an email notification.

Written by Hyperproof Support

If you're creating a new Task or Issue, email notifications depend on whether the creator and assignee are the same person.
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No email is sent in the following case:

  • The creator and assignee are the same person. This means if you're assigning the Task or Issue to yourself, you will not receive an email notification.
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An email is sent to the assignee when:

  • The creator and the assignee are different people. The assignee will receive an email notification immediately after the Task or Issue is created.
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Example for a new Task:

  • If you create a Task and assign it to yourself, no email is sent.

  • If you create a Task and assign it to a teammate, they will receive an email.


Example for a new Issue:

  • If you log in and assign an Issue to yourself, no email is sent.

  • If you assign the Issue to someone else, they will receive a notification.

(The person logged in is the same as the Assignee):
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