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Hyperproof Support

Access a collection of training resources and step-by-step guides designed to help you learn Hyperproof’s features, streamline your workflows, and get the most out of the platform.

Training

Learn what you can do with Hyperproof and its capabilities

What is Hyperproof?

Learn about the different objects in Hyperproof.

Hyperproof objects

Hyperproof features

Learn about important elements within Hyperproof that build on top of objects within the platform.

Important Hyperproof elements

Learn about the supported browsers to use Hyperproof effectively

Supported browsers

Learn how to navigate the different objects and features within the Hyperproof platform.

Navigating Hyperproof

Learn about the different Hyperproof views to help you navigate to the areas you want to focus on.

Different views in Hyperproof

Learn how to add users to the facepile in Hyperproof to access specific objects.

Adding a user via the facepile

Learn what the Explore by panel is in Hyperproof within a program.

Filtering and editing the Explore by panel

Learn what the Activity Feed is in Hyperproof and how to use it.

Using the Activity Feed

Learn about the settings area in Hyperproof and how to adjust them to fit your organization's needs.

Settings within Hyperproof

Learn about the different roles and permissions available in Hyperproof.

Organizational roles and permissions

Learn about Hyperproof's two object roles, manager and contributor.

Object roles

Learn how inherited permissions work in a Hyperproof object.

Inherited permissions

Within Settings > People you can see the last login date and the activity for a Hyperproof user.

Last login date and Activity Feed

Learn how you can have direct access or inherited access to an object and view your access via the facepile.

Inherited access versus direct access

This article discusses different resources you can leverage when getting started with Hyperproof.

Getting started resources

SCIM provisioning is an option with your SSO, and can be leveraged for Okta with Hyperproof.

Okta SCIM Configuration in Hyperproof

Adding users to objects, features, and modules

Hyperproof backups

Bulk editing user membership for an object

Understanding the Activity Feed

Hyperproof cookies

Creating notes using Markdown

Hyperproof instances

Hyperproof Trust Center

Hyperproof API

Working with rich text fields

Setting up your organization

Switching organizations

What is Hyperproof ?

Sending an object link to a user

Understanding product releases in Hyperproof EU and Hyperproof Gov

Data interpreted by browser locale

Understanding the Overview tab

Training guidance on how to begin using Hyperproof to manage your compliance operations.

Getting started

The Hyperproof Learning Management System (LMS) is available for partners and customers to select from a catalog of online classes to learn about Hyperproof's features and functions.

Hyperproof's Learning Management System

These learning pathways in our Learning Management System are designed to focus on outcome-based learning.

Learn by outcome

These learning pathways in our Learning Management System focus on a specific task, to accomplish exactly what you need to within Hyperproof.

Learn by task

Learn about Hyperproof's Learning Management System for customers and partners.

Hyperproof&#39;s Learning Management System

Role-specific learning articles help users understand the key areas they’ll use in Hyperproof.

Learn by persona

Work items show what needs to be done, when, and by whom; tasks, repeating tasks, evaluations, issues, and requests are all work items and can link to objects like controls…

Requests in Work Items

As an audit participant in Hyperproof, you’ll work in the work items area, where tasks, repeating tasks, evaluations, issues, and requests link to controls and labels to show what needs to be done, who’s responsible, and how the work impacts overall compliance.

Audit Participant

When configuring an audit, you load and manage requests in this tab, where you can also link controls, labels, and proof.

Managing Audit Requests

The audit dashboard works similarly to the program dashboard, showing key audit information such as progress and readiness.

Audit Dashboard

If you choose not to add your auditor to Hyperproof, you can export your audit to send to them from Hyperproof.

Audit Export

The activity feed is specific to the object you’re viewing and appears on programs, audits, assessments, controls, risks, labels, vendors, questionnaires, and the people page.

Audit Activity Feed

To pass the audit, issues need to be remediated. Hyperproof is a continuous compliance operations platform, issues can be discovered and addressed long before your organization enters its audit phase.

Managing Audit Issues

With an audit you'll find a details tab, that allows you to manage the name, description, contact, and if the audit is active.

Audit Details

Facepile shows who has access to an audit, and users with the right permissions can add, remove, or change roles.

Audit Facepile

If you’re an audit manager in Hyperproof, these articles cover the key areas you’ll use—the audit dashboard and details, managing audit requests and issues, using the facepile and activity feed, and exporting an audit.

Audit Manager

As a contact, your role is to provide proof of compliance, and Hyperproof lets you submit evidence easily without logging in.

Contact

As a contact, you provide proof of compliance without logging into Hyperproof, and these articles walk you through how to submit evidence back to Hyperproof.

Tasks—regular or repeating—can be linked to objects like controls, and this article focuses on working with control tasks.

Control Tasks

You’ll find many Activity Feeds throughout Hyperproof. They are specific to the object you’re viewing.

Control Activity Feed

Facepile shows who has access to an object, and users with the right permissions can add, remove, or change roles.

Control Facepile

Control health shows whether implementation, testing, freshness, and proof are complete, and healthy controls lead to a healthy program.

Control Health

In a control, some items can be added directly through its tabs, while others—like requests, vendors, and risks—must be linked from their respective areas.

Managing Linked Control Objects

When you open a control, you'll be taken to the control's detail tab. Here you can view information about the control, including health, and any linked objects to the control. 

Control Details

If you’re a control owner in Hyperproof, these articles cover the key areas you’ll use—linked objects, tasks and freshness, control details and health, and the activity feed.

Control Owner

Work Item Tasks

Controls reduce risk and keep your compliance efforts on track, and a control is considered healthy only when proof is applied to it.

Applying Proof to Controls

Labels allow you to provide structure and taxonomy to the proof you upload. On top of that, you can assign ownership, set freshness, create tasks, and reuse proof across objects.

Applying Proof to Labels

If you’re an evidence provider in Hyperproof, these articles cover the key areas you’ll use—work item tasks and applying proof to labels and controls.

Evidence Provider

Tasks allow users to ask other members of their organization for proof or to remind themselves of something they need to get done.

Program Task

Throughout Hyperproof you’ll see many facepiles —areas that show you who is a member of the particular object, feature, or module you’re viewing. 

Program Facepile

Exporting a program helps external auditors understand your controls and how they map to requirements.

Program Export

Freshness shows whether an object is up-to-date with program requirements, and the Explore By panel lets you view program snapshots using filters.

Program Explore By Panel and Freshness

If you’re a program owner in Hyperproof, these articles cover the key areas you’ll use—linked objects, tasks and freshness, program details, the program dashboard, activity feed, and exporting a program.

Program Owner

Within the risks area, you'll find an issues tab that allows you to create or manage issues tied to that risk.

Risk Issues

Activity Feeds appear throughout Hyperproof and show updates for the specific object you’re viewing, including programs, audits, assessments, controls, risks, labels, vendors, questionnaires, and the people page.

Risk Activity Feed

Risk Facepile

Clicking a risk opens its details tab, where you can manage risk info, adjust risk health, and link tasks and controls, including their mitigations.

Managing Risks

Within the risk module, you have the option to customize risk mapping, i.e., changing the point scale to better suit the organization. This can be adjusted for each risk register.

Risk Mapping

The Risk Dashboard is referred to as the Risk Register in Hyperproof. The Risk Register conveniently organizes risk information - such as risk health - in a user-friendly dashboard. 

Risk Register Dashboard

Hyperproof supports risk assessments. Assessments help you review, evaluate, and improve controls, risks, or requirements across your organization. In this article, we'll look at how to work with risk intake…

Risk Assessments and Risk Intake

If you manage the full risk register in Hyperproof, these articles cover the key areas you’ll use—risk dashboards, risk mapping, managing risks, using the facepile and activity feed, and handling risk issues.

Risk Manager

Tasks created on objects send proof back to that object, so when a task is closed, its proof appears in the object’s proof section.

Risk Tasks

Facepile shows who has access to an object, and depending on permissions, users can add, remove, or update roles.

Within your risk register you can access individual risks. When you click on an individual risk you can add proof directly to this risk.

Linking Proof to a Risk

Clicking a risk opens its details tab, where you can manage risk info, adjust risk health, and link tasks, controls, and mitigations.

Risk Health and Linking Controls

Regularly monitor and assess your organization's risks with Hyperproof's Risk Register. The Risk Register conveniently organizes risk information in a user-friendly dashboard.

The Risk Module

If you own risks in Hyperproof, these articles cover the key areas you’ll use—accessing the risk module, reviewing risk health, linking controls and proof, managing risk tasks, and using the facepile and activity feed.

Risk Owner

Third-party vendors are an essential part of any organization's ecosystem, but they can sometimes pose serious risks. To mitigate these risks or to avoid them altogether, organizations rely on vendor questionnaires.

Sending and Monitoring Questionnaires

Tasks let users request proof or track work, and you can create them directly within the vendor module.

Vendor Tasks

Freshness shows whether an object is up-to-date with its program requirements, and setting a freshness policy defines when it expires.

Vendor Freshness

The vendor module includes a dashboard that provides a central view of each vendor’s health, status, risks, and questionnaires.

Vendor Dashboard

Hyperproof's Vendor Register allows you to maintain a central source of truth of your third-party vendors, as well as assess their risk profile and potential impact with automated assessments.

Adding and Removing Vendors

After adding vendors to Hyperproof, you can open each one to add related objects—such as questionnaires, proof, controls, or risks.

Understanding Objects on a Vendor

Third-party vendors are essential but can pose risks, so organizations use vendor questionnaires to assess and mitigate them.

Vendor Risk

Whether you call them issues, findings, exceptions, or non-conformities, discovering a problem during an audit is always concerning for an organization.

Vendor Issues

Vendor Activity Feed

Facepile is Hyperproof's term for the area where users can view who has access to a particular object. Depending on their permissions, users can add, remove, or change user roles. 

Vendor Facepile

If you manage vendor risk in Hyperproof, these articles cover the key areas you’ll use—adding and removing vendors, using the dashboard, sending and tracking questionnaires, reviewing vendor objects and risk, and managing tasks, issues, and activity.

Third-Party Risk Manager

As a third-party vendor, organizations must assess any risks you may pose, and they do this in Hyperproof through vendor questionnaires.

Third-Party Vendor

As a third-party vendor, organizations assess your risks through Hyperproof questionnaires, and these articles cover the essential areas you’ll use.

Freshness is a status setting that indicates whether an object is up-to-date and in compliance with the requirements of the program that contains it.

Hyperproof’s Vendor Register centralizes your third-party vendors and helps you assess their risk and potential impact through automated assessments.

Accessing Vendors Tab

Third-party vendors are vital but can introduce risks, so organizations use vendor questionnaires to assess and mitigate them.

Hyperproof's Vendor Register allows you to maintain a central source of truth for your third-party vendors, as well as assess their risk profile and potential impact with automated assessments.

Managing Objects on a Vendor

If you manage a vendor in Hyperproof, these articles cover the key areas you’ll use—vendor tab and linked objects, vendor risk management, and the vendor activity feed.

Vendor Manager

Hyperproof offers free monthly workshops focused on specific Hyperproof topics. This is a great opportunity to learn more about Hyperproof.

Workshops

This workshop explains how programs in Hyperproof are built from requirements and illustrative controls, and shows you how to efficiently add and manage those controls to get your program started.

August 2022 Workshop: Getting started with programs

This workshop shows how to organize and import different types of proof in Hyperproof to build effective evidence-collection workflows.

July 2022 Workshop: How to import and organize proof

This workshop explains Hyperproof’s automation features—including integrations, LiveSync, and Hypersyncs—and shows how to configure them to streamline and optimize evidence collection.

June 2022 Workshop: How to leverage Hyperproof's automation features

This workshop introduces Hyperproof’s new Issues and Remediation feature, showing how teams can identify and resolve discrepancies early to stay audit-ready.

October 2022 Workshop: Issues and remediation

2022 Workshops

This workshop introduces Hyperproof’s new Control Assessments feature, showing how evaluating controls helps detect issues early, drive continuous improvement, and reduce risk.

January 2023 Workshop: Control Assessments

This workshop shows how to use Hyperproof to efficiently migrate your existing controls to updated ISO and PCI frameworks, making it easier to understand changes and streamline the transition.

May 2023 Workshop: How to use Hyperproof to update ISO and PCI Frameworks

Hyperproof’s updated Risk Register now supports multiple registers, enabling large organizations and risk managers to more easily manage, assess, and mitigate risks, as explained in this workshop.

July 2023 Workshop: Multiple Risk Registers

This workshop introduces Hyperproof’s new Requirement Assessments feature, showing how it helps organizations evaluate compliance posture and perform gap analyses for frameworks like NIST or CMMC.

August 2023 Workshop: Requirement Assessments in Hyperproof

This workshop examines the growing complexity of security and compliance, explains key differences and risks, and outlines steps to reduce compliance friction and improve efficiency with Hyperproof.