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📝 Note
Notifications can only be managed individually by each user. Notifications can't be turned on or off globally for all users.
By default, Hyperproof notifies users via email at any time:
They are ‘@mentioned’ in the Activity Feed
They have a work item assigned to them
There is a status update for an item or object they are a member of
📝 Note
Assigning a Hyperproof object or task to yourself doesn't send a notification to you.
📝 Note
Hyperproof sends past-due notifications to the creator of the object and the assignee every 7 days starting on the due date.
For information on managing or updating your notification preferences, see Managing your notifications.
Activity Feed
List of Activity Feed notifications
Category | Notification type | Sent to ... |
Activity Feed | Contact mention | Contact |
Activity Feed | @mention | Mentioned user |
Activity Feed | Slack connection | Everyone in the channel |
Access reviews
For more information, see Access review email notifications and reminders.
List of access review notifications
Category | Notification type | Sent to ... |
Access review | Access review launched | All reviewers |
Access review | Access review due in 7 days | Reviewers with outstanding reviews |
Access review | Access review due in 3 days | Reviewers with outstanding reviews |
Access review | Access review due in 1 day | Reviewers with outstanding reviews |
Access review | Access review past due | Creator, Reviewers with outstanding reviews |
Access review | Access review due date + 1 day | All sysadmins |
Access review | System updates due in 7 days | Sysadmins with outstanding reviews |
Access review | System updates due in 3 days | Sysadmins with outstanding reviews |
Access review | System updates due in 1 day | Sysadmins with outstanding reviews |
Access review | System updates past due | Sysadmins with outstanding reviews |
Audits, assessments, and requests
📝 Note
If the audit request assignee changes the request status, notifications are sent to all audit managers, but not the assignee. If a user who is not the assignee changes the request status, all audit managers and the assignee receive a notification.
📝 Note
The user assigned to upload proof to a request, continues to receive notifications about that request until it is set to Approved or Closed, even if they have uploaded the requested proof.
📝 Note
The Audit daily digest email contains a list of all status changes, all due date changes, and all request assignments or reassignments. The digest is sent 11:30 am UTC regardless of whether or not the Audit - Updated (status or due date changed) notification option is selected.
List of audit, assessment, and request notifications
Category | Notification type | Sent to ... |
Audit/Assessment | Add to audit or assessment | Added user or Group |
Audit/Assessment | Add to audit or assessment | External auditor |
Audit/Assessment | Daily digest of status and due date changes, and past due requests | Audit managers |
Request | Single request assigned | Assignee or Group |
Request | Multiple requests assigned | Assignee or Group |
Request | Request due date added or updated | Request managers, Creator, Assignee or Group |
Request | Request due in 7 days | Assignee or Group |
Request | Request due in 1 day | Assignee or Group |
Request | Request due today | Assignee or Group |
Request | Request past due | Assignee or Group |
Request | Request status changed to Not started | Request managers, Creator, Assignee or Group |
Request | Request status set to In progress | Request managers, Creator, Assignee or Group |
Request | Request status set to Internal review | Request managers, Creator, Assignee or Group |
Request | Request status set to Submitted to auditor | Request managers, Creator, External auditor, Assignee or Group |
Request | Request status set to Needs revision | Request managers, Creator, Assignee or Group |
Request | Request status set to Closed | Request managers, Creator, Assignee or Group |
Request | Request status set to Approved | Request managers, Creator, Assignee or Group |
Connection health
For more information, see Connection health notifications.
List of connection health notifications
Category | Notification type | Sent to ... |
Connection | Unhealthy Hypersync connections | Users and groups who are members of the connection |
Connection | Unhealthy Hypersyncs |
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Connection | Unhealthy task integration administrator connections |
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Connection | Unhealthy task integration user connections | Owners of task connections to third-party systems, such as Asana |
Connection | Unhealthy access review directory connections | Access review members |
Connection | Unhealthy access review user application list connections | Access review members |
Controls
List of control notifications
Category | Notification type | Sent to ... |
Control | Single add to control as owner | Added user or Group |
Control | Single add to control as member | Added user or Group |
Control | Multiple add to control as owner | Added user or Group |
Control | Multiple add to control as member | Added user or Group |
Control | Automated test passes | All managers on the control |
Control | Automated test fails | All managers on the control receive a notification 24 hours after test fails |
Control | Freshness expiring soon | All members of the control |
Control | Critical control health | All members of the control |
Control | Error creating a repeating task | Creator |
Evaluations
List of evaluation notifications
Category | Notification type | Sent to ... |
Evaluation | Single evaluation assigned | Assignee |
Evaluation | Multiple evaluations assigned | Assignee |
Evaluation | Evaluation due in a week | Assignee |
Evaluation | Evaluation due today | Assignee |
Evaluation | Evaluation past due | Assignee |
Evaluation | Evaluation updated or submitted | Creator |
Evaluation | Evaluation updated or due date change | Assignee |
Issues
List of issue notifications
Category | Notification type | Sent to ... |
Issue | Single issue assigned | Assignee |
Issue | Multiple issues assigned | Assignee |
Issue | Issue due in a week | Assignee |
Issue | Issue due today | Assignee |
Issue | Issue past due | Assignee |
Issue | Issue updated or submitted | Creator |
Issue | Issue updated or due date change | Assignee |
Labels
List of label notifications
Category | Notification type | Sent to ... |
Label | Single add to label as owner | Added user |
Label | Single add to label as member | Added user or Group |
Label | Multiple add to label as owner | Added user |
Label | Multiple add to label as member | Added user or Group |
Label | Automated test passes | |
Label | Automated test fails | All managers on the labelreceive a notification 24 hours after test fails |
Label | Freshness expiring soon | All members of the label |
Label | Error creating a repeating task | Creator |
Policies
List of policy notifications
Category | Notification type | Sent to ... |
Policy | Policy version becomes effective | All members of the policy except the user who made the version effective |
Approval | Approval assigned | Approver |
Approval | Approval due in 7 days | Approver |
Approval | Approval past due | Approver |
Approval | Approval due date changed | Approver |
Approval | Approval set to approved or change requested | Policy owner |
Approval | Approval process is complete. The parent approval is either approved or set to Changes requested | Policy owner |
Repeating tasks
List of repeating task notifications
Category | Notification type | Sent to ... |
Repeating task | Single repeating task assigned | Assignee |
Repeating task | Multiple repeating tasks assigned | Assignee |
Repeating task | Repeating task assignee deactivated | Creator |
Repeating task | Repeating task due in a week | Assignee |
Repeating task | Repeating task due today | Assignee |
Repeating task | Repeating task past due | Assignee |
Repeating task | Repeating task updated or submitted | Creator |
Repeating task | Repeating task updated or due date change | Assignee |
Risk assessment surveys
List of risk assessment survey notifications
Category | Notification type | Sent to ... |
Risk assessment survey | Add to survey | Added user or Group |
Risk assessment survey | Survey sent/assigned | Survey respondent |
Risk assessment survey | Survey re-sent after being submitted | Survey respondent |
Risk assessment survey | Survey submitted | User who sent survey |
Risk assessment survey | @mention | Mentioned user |
Risk assessment survey | Reminder sent | Survey respondent |
Risk Register and risks
List of Risk Register and risk notifications
Category | Notification | Sent to ... |
Risk Register | Add to Risk Register | Added user or Group |
Risk | Single add to risk as owner | Added user |
Risk | Single add to risk as member | Added user or Group |
Risk | Multiple add to risk as owner | Added user |
Risk | Multiple add to risk as member | Added user or Group |
Risk | Error creating a repeating task | Creator |
Settings and system
List of settings and system notifications
Category | Notification type | Sent to ... |
Proof | Proof ready for download | User who exported proof |
Settings | Invitation to organization | New user |
Settings | User has accepted invitation | Administrator |
Settings | Users disabled for inactivity | Administrator |
Settings | Added to object | Users in a group who are added to an object |
System | Email verification | New user |
System | Password reset | User who forgot their password |
Tasks
List of task notifications
Category | Notification type | Sent to ... |
Approval | Approval assigned | Approver |
Approval | Approval due in 7 days | Approver |
Approval | Approval past due | Approver |
Approval | Approval due date changed | Approver |
Approval | Approval submitted | Creator |
Approval | Changes requested | Task assignee and owner of the target object on the task |
Task | Single task assigned | Assignee or Group |
Task | Multiple tasks assigned | Assignee or Group |
Task | Task due in a week | Assignee or Group |
Task | Task due today | Assignee or Group |
Task | Task past due | Assignee or Group |
Task | Task submitted | Creator |
Task | Task updated or due date change | Assignee or Group |
Vendor Register and questionnaires
List of vendor register and questionnaire notifications
Category | Notification type | Sent to ... |
Vendor Register | Add to Vendor Register | Added user or Group |
Vendor Register | Single add to vendor as owner | Added user |
Vendor Register | Multiple add to vendor as owner | Added user |
Vendor Register | Vendor freshness expiring soon | Vendor owner |
Questionnaire | Questionnaire sent/assigned | Vendor respondent |
Questionnaire | Questionnaire re-sent after being submitted | Vendor respondent |
Questionnaire | Questionnaire submitted | User who sent questionnaire |
Questionnaire | @mention | Mentioned user |
Questionnaire | Reminder sent | Vendor respondent |
📝 Note
Users can also choose to receive notifications via Slack or Microsoft Teams if your organization uses either of those platforms.
Hyperproof Gov notifications
The following notifications are not sent to organizations hosted in Hyperproof Gov.
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Bulk editing notifications
If you bulk edit a group of controls, for example, users who are managers or contributors on the control will only be notified once.
For example, if an administrator bulk edits 10 controls, the manager of those 10 controls only receives one email and/or one Slack/Microsoft Teams notification (depending on their notification preferences) stating that 10 of their controls have been updated.
Freshness expiration notifications
Each member of the control or label that is set to expire receives an email notification alerting them of the upcoming expiration date. Each member must turn on or turn off their own notifications individually. See Managing your notifications.
Deactivated users
Hyperproof does not send notifications to deactivated users.
Group notifications
When a group is assigned to an object, all members of the group receive any notifications generated for that object. Group members must turn on or turn off their own notifications individually. See Managing your notifications.