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📝 Note
Hyperproof connects to many third-party systems that frequently change, including the system interface. Contact your System Administrator or the third-party provider for assistance in meeting the requirements to integrate with Hyperproof and collect the proof you need.
When you create a Hypersync between Hyperproof and ServiceNow, you can automatically collect the following proof types:
ServiceNow proof types and fields
Proof type | Fields | Testable |
List of Assets | Asset Name, Manufacturer, Model Number, Category, Status, Owner | Yes |
List of Catalog Tasks | Number, Open Date, Closed Date, Priority, State, Assignment Group | Yes |
List of Groups | Name, Description, Active, Manager, Parent, Updated | Yes |
List of Incidents | Number, Opened, Closed, Short Description, Caller, Priority, State, Category, Assignment Group, Assigned To, Updated, Updated By, | Yes |
List of Users | Username, Name, Email, Title, Department, Active, MFA Enabled, Created | Yes |
The following ServiceNow versions are supported:
Xanadu
Yokohoma
Zurich
ServiceNow proof permissions
To collect proof from ServiceNow, you must have permissions for the following table: sys_user_group.
For the List of Catalog Tasks proof, you must have permissions for the following additional tables: sc_task and sys_choice.
For the List of Incidents proof, you must have permissions for the following additional tables: choices, and incident tables.
For the List of Assets proof, you must have permissions for the following additional tables:
cmdb_model_categorymy_company_assetssys_choice- The account should have one of these rolespersonalize,personalize_choices,personalize_responses,pa_admin, orpd_author.
Connection configuration
Authentication type: Custom
Custom authentication parameters: Instance, Username, Password
📝 Note
You only need to connect Hyperproof to the app once, and then you can create as many Hypersyncs as you need.
Additionally, you can create multiple Hypersyncs for a single control or label.
💡 Tip
Your ServiceNow Instance is the subdomain of your organization’s ServiceNow URL. For example, in the URL https://lunab.servicenow.com/, lunab is the subdomain.