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This message applies to all customers that have IP address restrictions enabled that limit Hyperproof's ability to connect with other applications in their infrastructure. If you have a question about whether your company has these types of restrictions in place, it is best to check with your IT team.
As part of a technology upgrade, Hyperproof’s US production IP address 52.9.169.38 will be replaced with 52.159.252.1.
The shutdown process for IP address 52.9.169.38 will take place over several weeks, beginning September 24, 2025 and ending October 14, 2025. When the shutdown process is complete, we will announce it in the release notes.
To avoid any connection disruptions caused by this change, we recommend you update any allowlists you might have to include all three of the following IP addresses:
52.159.252.1 (new)
20.184.128.53 (existing)
52.9.169.38 (existing, to be retired)
Failure to update your allowlists with our new IP address could result in failed connections for:
Hypersyncs
LiveSyncs
Task integrations
Selecting proof from a cloud storage system
Connections between Hyperproof and any other third-party system that requires an entry in their allowlist
We strongly recommend making this update as soon as possible to prevent any service disruption.
For questions or support, you can contact us by creating a support case on the Hyperproof community or by sending an email to [email protected].